Cookie Policy

1. What is a cookie ?

A cookie is a small file made up of letters and numbers, which is downloaded to your computer when you access certain websites. In general, cookies enable a website to recognise the user’s computer.

The most important thing to know about the cookies we set is that they are used to improve the usability of our website, for example by remembering site preferences and language settings.

2. Why do we use cookies ?

We may use cookies and similar technologies for a number of reasons, for example:
i) for security or fraud protection purposes, and to identify and prevent cyber-attacks,
ii) to provide you with the service you have chosen to receive from us,
iii) to monitor and analyse the performance, operation and effectiveness of our service,
iv) to improve your user experience.

3. Table of cookies :

To find out more about cookies, including how to see which cookies have been set and how to manage, delete or block them, visit https://aboutcookies.org/ or https://www.allaboutcookies.org/fr/.

It is also possible to prevent your browser from accepting cookies by modifying the relevant settings in your browser. You can usually find these settings in the “Options” or “Preferences” menu of your browser.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise adversely affect your user experience.

The following links may be helpful, or you can use your browser’s “Help” option.

Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android

To refuse and prevent your data being used by Google Analytics on all websites, please consult the following instructions:
https://tools.google.com/dlpage/gaoptout?hl=fr

We may amend this cookie policy from time to time. We encourage you to check this page regularly for the latest information on cookies.

Accommodation Conditions

Should you wish to book either the Gite, a Pine Chalet or a Mobile Home you should complete and sign the Reservation request form and return it to us together with your non-refundable deposit of 25% plus the 15 euro reservation fee. Only a correctly filled in and signed Reservation request will be considered applicable. No reservations can be registered before payment of your deposit has been received.

On receipt of your Reservation request and deposit your holiday will be confirmed by us in writing. Balance of Payment is to be made no less then 6 weeks before the start of your holiday-rental period. If payment has not been received by the due date we reserve the right to inform you in writing that your reservation is cancelled.

Any reservations made within 6 weeks of the start of your rental period requires full payment at the time of booking. Should it be necessary for you to cancel your holiday for whatever reason after paying your deposit but before your holiday starts, your deposit is not refundable. If cancelled between 6 to 4 weeks before your holiday we will refund 25% of your holiday payment. If a cancellation is made within 4 weeks of the start of your holiday there will be no refund made. We recommend that you have cancellation cover included as part of your travel insurance.

Bookings are from Saturday to Saturday or Wednesday to Wednesday It may be possible outside of High Season however to alter arrival and leaving days. Your accommodation will not be available until after 16.00 hours on the day of your  arrival. The accommodation must be vacated by 10.00 at the latest on the day of your departure.

We expect you to take good care of the rental accommodation as if it were your own. We ask that you leave the accommodation clean and tidy on your departure. There is a 60 Euro charge for cleaning either a Chalet or a Mobile Home should the accommodation not be left clean and tidy when you leave. This will be automatically deducted from your security deposit. The Gîte cleaning fee is 75 Euros, also automatically deducted from your security deposit should the Gîte not be left clean and tidy.

On your arrival at Château de Lacomté, a SECURITY DEPOSIT of 300 Euros (either in cash or by  credit card) will be required by ourselves to cover any damage caused by yourselves to the rental accommodation. Your security deposit will not be returned to you until you have vacated your accommodation and have returned the keys to reception, upon which the accommodation will be checked. If there is no damage your security deposit will be returned to you. Should you break anything please do not replace the broken item. Payment for the breakage can be made at reception, where-upon we can replace the broken item with a matching  piece.

The maximum number of people staying in the accommodation is stated in the rental description. If you exceed the maximum number of people in the accommodation we have the right to demand either that that person vacates the accommodation or an extra person fee will be charged. It is not permitted to errect a tent next to the accommodation. If you have extra people that you would like to join you then please look at our camping facilities.

There is no smoking allowed in any of the rental accommodations.

No Animals are permitted within a rental accommodation.

We are not liable for any temporary defect or stoppage of public services, loss, damage or injury caused by adverse weather conditions. We advise you to take proper safety precautions whilst you are away and make sure that you have appropriate travel and/or personal accident insurance, health cover or life insurance.

Wifi is available on the terrace, but we are not responsible for the service provided by our Internet Server.

SWIMMING POOL
We advise NO DIVING.
To ensure the Relaxation and Comfort of all our guests, Smoking and the use of Mobile Phones around the pool are not permitted.
Picnicing within the swimming pool area is not permitted.
We ask that you use the entrance provided to the pool and not to wear your shoes around the pool.

Barbecues are permitted for those staying in the Gîte or Mobile Homes.
For safety reasons barbecues are not permitted outside or within the Chalet complex.
Gas barbecues are permitted – BUT ARE NOT SUPPLIED.

For the safety of our guests we have the right to implement any other condition necessary to ensure the safe and harmonious running of our Holiday Complex.