Only a precisely filled in and signed Reservation request will be considered applicable. No reservations can be registered before payment of your deposit has been received. If you have not previously informed us, we will not take into account any reduction in the number of guests on your arrival. With all pre-made bookings the BALANCE OF PAYMENT is to be made on your arrival. Should you choose to shorten your stay for whatever reason a refund will not be made.
Your Pitch is available from 14.00 hours on the planned day of your arrival. Please do not arrive between 12.00hrs and 14.00hrs. Arrival preferred before 18.00 hours. If possible please contact us if you will be arriving after this time. You must vacate your Pitch before 12 noon on the day of your departure. Failure to adhere to this will incur an additional nights rental.
Campers arriving before the specified date or time risk being unable to occupy their site. Your booking will remain valid for 24 hours after your planned date of arrival as long you have informed us of your late arrival. We cannot honour your booking after this period and your deposit will not be reimbursed. Should you decide to cancel your booking with us your pre-paid deposit will not be reimbursed. If you do not inform us of your cancellation at least 24hrs before your arrival date the total balance of your holiday will become due and will be deducted from your credit card. We strongly suggest that you take out a holiday insurance in case of any incident.
All Dogs staying on site must be kept on a lead at all times whilst within the grounds of Château de Lacomté.
YOU MUST CLEAR UP AFTER YOUR ANIMALS. If you fail to do so we have the right to ask you to leave (and we will).
SWIMMING POOL RULES AND REGULATIONS
Please ensure that you read the regulations displayed when entering the pool area.
Please note for your safety we advice NO DIVING.
To ensure the relaxation and comfort of all our guests:
the use of MOBILE PHONES and SMOKING are not permitted around the pool.
FOOD AND DRINK
The pool is not a picnic area. Your own food & drink are not permitted in or around the pool area at any time.
You may barbecue on your pitch well away from any foliage, or on the terrace next to a Mobile Home should you be staying in one, weather conditions permitting. But please pay attention at all times and do not leave your barbecue unattended.
Due to fire hazards, Ground Level barbecues anywhere within the grounds are not permitted.
Charcoal barbecues are not permitted in and around the Chalet Complex.
Gas Barbecues are allowed, but NOT supplied.
All other campsite rules are displayed on the International Rules and Regulations Board displayed outside of Reception.
Please ensure that you read them on your arrival.
We are not liable for any temporary defect or stoppage in supply of public services, loss, damage or injury caused by adverse weather conditions.
We advise you to take proper safety precautions whilst you are away and make sure that you have appropriate travel and / or personal accident insurance, health cover or life insurance.
WIFI is available on the terrace outside of the main building, but we are not responsible for the connection we receive from our Internet Service Provider. . If you wish to use Skype please ensure you bring a headset with you.
For the safety of our guests we have the right to implement any other condition necessary to ensure the safe and harmonious running of our Holiday Complex.